Job Description
Join our dynamic team at Nexus Solutions Inc as we urgently seek motivated Part-Time Customer Service Representatives to support our growing client base in Indianapolis. This is an immediate opportunity to make an impact while gaining valuable experience in a fast-paced tech environment.
We offer flexible scheduling, competitive compensation, and a collaborative workplace culture. Perfect for students, career-changers, or those seeking supplemental income. Training provided.
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve technical issues using CRM systems and troubleshooting protocols
- Document interactions accurately in Salesforce database
- Collaborate with technical teams for complex case escalation
- Maintain 95% customer satisfaction rating through empathetic communication
- Adhere to strict SLA response time standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in tech/retail
- Proficiency with CRM platforms (Salesforce knowledge a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Flexible availability including evenings/weekends
- Must pass background check and drug screening