Job Description
Immediate opening for an IT Support Specialist in Tucson! Join our dynamic team at TechSolutions Inc., where innovation meets reliability. We're urgently hiring a skilled professional to deliver exceptional technical support to our growing client base. This is your chance to make an immediate impact in a fast-paced environment with competitive benefits and career growth opportunities.
As a key member of our IT department, you'll troubleshoot hardware/software issues, implement security protocols, and optimize system performance. Perfect for candidates with 2+ years of experience seeking a challenging role with upward mobility.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments
- Manage network infrastructure including routers, switches, and VPNs
- Deploy and maintain cybersecurity measures to protect sensitive data
- Provide remote and on-site user training for software applications
- Document IT procedures and create technical knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Monitor system performance and proactively address potential bottlenecks
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- Minimum 2 years of hands-on IT support experience
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for hardware/software issues
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Excellent communication skills with ability to train non-technical users
- Valid driver's license for occasional on-site client visits
- Ability to work flexible hours including occasional weekends