Job Description
Immediate opening for IT Support Specialist in Milwaukee! Join our dynamic team at TechForward Solutions and become the technical backbone of our growing organization. This urgent hire opportunity offers competitive compensation, comprehensive benefits, and rapid career advancement in a cutting-edge environment. We're seeking a proactive problem-solver to deliver exceptional IT support across our enterprise infrastructure. Apply today to secure your position in Milwaukee's thriving tech scene!
Responsibilities
- Provide Tier 2-3 technical support for 150+ employees including hardware/software troubleshooting
- Manage Active Directory, Azure AD, and O365 environments with 99.9% uptime SLA
- Deploy and maintain network infrastructure including Cisco switches, firewalls, and VPNs
- Execute patch management, security protocols, and disaster recovery procedures
- Document IT processes and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service-level agreements
- Lead endpoint management initiatives using SCCM and Intune
Qualifications
- 3+ years proven experience in enterprise IT support with Windows Server administration
- CCNA or CompTIA Security+ certification required (or equivalent experience)
- Expert knowledge of cloud platforms (Azure/AWS) and hybrid infrastructure
- Experience with ITIL framework and ticketing systems (ServiceNow preferred)
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Ability to manage multiple priorities with minimal supervision in fast-paced environments
- Excellent communication skills and customer service aptitude