Job Description
Join our dynamic team at TechSolutions Inc. as we urgently seek an IT Support Specialist to join our Kansas City headquarters immediately. This is a rare opportunity to launch your career with a forward-thinking technology leader offering competitive compensation and rapid growth potential. Start within 48 hours of acceptance! We're looking for tech-savvy problem solvers who thrive in fast-paced environments and can hit the ground running.
Responsibilities
- Provide immediate technical support for 200+ employees across hardware/software issues
- Deploy and configure new workstations, laptops, and mobile devices
- Manage Active Directory accounts and permissions with precision
- Resolve escalated help desk tickets within SLA timeframes
- Implement cybersecurity protocols and patch management
- Document all procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification (or equivalent)
- Expert-level proficiency in Windows 10/11 and macOS troubleshooting
- Strong understanding of cloud services (Azure/O365)
- Experience with help desk ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours including occasional weekends
- Valid Missouri driver's license for occasional site visits
- Bachelor's degree in Computer Science preferred