Job Description
Immediate opportunity for an IT Support Specialist in Raleigh, NC! We're urgently seeking a tech-savvy professional to join our dynamic team and resolve critical IT infrastructure challenges. This is a direct-hire position with competitive benefits and rapid onboarding. If you excel in troubleshooting, network administration, and delivering exceptional user support, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across 100+ endpoints
- Manage Active Directory, VPN configurations, and cloud services (Azure/O365)
- Implement cybersecurity protocols including patch management and threat monitoring
- Provide Tier 2/3 support for VoIP systems and network infrastructure
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service contracts
- Lead system upgrades during maintenance windows with zero downtime
Qualifications
- 3+ years in enterprise IT support with Windows Server administration
- CompTIA Network+ or equivalent certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with ServiceNow or ITSM platforms
- Strong problem-solving skills under pressure with SLA-driven environment
- Excellent communication abilities for cross-departmental collaboration
- Ability to lift 30lbs for hardware installations
- Valid NC driver's license for on-site support