Job Description
Join TechFlow Solutions immediately as we urgently expand our IT support team in Colorado Springs! This is your chance to launch your career in a fast-paced environment where your expertise directly impacts business operations. We're seeking a dynamic IT Support Specialist to provide critical technical assistance to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance. Start date: Immediate! Apply now to secure your spot in our cutting-edge tech team.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Manage user accounts and permissions across active directory systems
- Document technical issues and resolutions in service desk software
- Collaborate with senior engineers on complex system deployments
- Conduct security awareness training for employees
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of hands-on IT support experience in a Windows environment
- CompTIA A+ or Network+ certification (or equivalent experience)
- Proficiency in Microsoft 365 and Azure AD administration
- Strong troubleshooting skills for hardware/software conflicts
- Excellent written and verbal communication abilities
- Ability to work independently and prioritize urgent requests
- Valid Colorado driver's license (for occasional on-site visits)