Job Description
We are seeking a driven and detail-oriented IT Support Specialist to join our rapidly expanding team in Philadelphia. This is an urgent hiring opportunity for individuals looking for stability, a weekly pay structure, and a chance to grow within a forward-thinking company.
As a key member of our technical team, you will ensure our internal systems run smoothly and provide top-tier support to our clients. We pride ourselves on a modern, inclusive culture that rewards hard work and dedication.
Why Apply?
- Weekly Pay: Get paid every week for your hard work.
- Immediate Start: Onboard quickly and begin contributing from day one.
- Growth Opportunities: Clear pathways for career advancement within the organization.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Install, configure, and troubleshoot operating systems (Windows/macOS) and office applications.
- Manage user accounts, permissions, and security protocols.
- Maintain accurate and detailed logs of all technical support interactions.
- Collaborate with senior engineers to resolve complex escalations.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- 1-2 years of experience in IT support, customer service, or a related technical field.
- Familiarity with Microsoft Office Suite and basic scripting (PowerShell/Batch) is preferred.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Must be authorized to work in the United States.