Job Description
Are you looking for an urgent hiring opportunity with a competitive pay package and a weekend schedule?
Apex Tech Solutions is currently seeking a highly motivated Weekend Technical Support Specialist to join our dynamic team in Sacramento, CA. This is a fantastic opportunity for tech-savvy professionals who thrive in a fast-paced environment and want to secure immediate employment.
We are committed to excellence and need dedicated individuals to handle technical inquiries and system maintenance during critical weekend hours. If you are ready to kickstart your career, apply today!
Responsibilities
- Resolve complex technical issues and customer inquiries via phone and email with high first-contact resolution rates.
- Perform system maintenance, patch updates, and security checks during off-peak hours.
- Document all support tickets and resolutions in our CRM system accurately and efficiently.
- Collaborate with the internal IT team to troubleshoot server-side issues affecting weekend operations.
- Provide clear, concise instructions to users to prevent recurring technical problems.
- Maintain a professional demeanor and represent the company brand during all customer interactions.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- Proven experience in technical support, help desk, or customer service is highly preferred.
- Strong knowledge of Windows OS, Microsoft Office Suite, and troubleshooting protocols.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.