Job Description
Join Our Urgent Hiring Drive for Weekend Shifts in NYC!
Apex Data Systems is currently seeking a highly motivated Technical Support Specialist to join our dynamic team in New York City. We are looking for candidates who are ready to hit the ground running and provide exceptional service during our critical weekend operations. This is a fantastic opportunity to secure a stable, high-paying position with immediate start availability.
Why Join Us?
- Urgent Hiring: We are filling this role immediately for the right candidate.
- Competitive Pay: Earn between $24.00 and $32.00 per hour based on experience.
- Location: Work in the heart of Midtown Manhattan.
- Impact: Directly support our clients' technical infrastructure.
Apply today to secure your spot in our upcoming training cohort!
Responsibilities
- Monitor and triage incoming technical support tickets and emails during weekend shifts.
- Provide remote and on-site troubleshooting for hardware and software issues.
- Assist users with password resets, account access, and network connectivity problems.
- Maintain detailed records of technical issues and resolutions in the CRM system.
- Collaborate with the on-call engineering team for escalations.
- Ensure strict adherence to security protocols and data privacy standards.
- Conduct quality assurance checks on support tickets before closing.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- Previous experience in technical support, IT helpdesk, or customer service is highly preferred.
- Strong problem-solving skills with the ability to diagnose issues quickly.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Familiarity with Windows and Mac operating systems, as well as common office software.
- Ability to work independently with minimal supervision.