Job Description
We are currently seeking an experienced and dedicated Technical Support Specialist to join our dynamic team in Las Vegas. This is an urgent opportunity for a reliable professional ready to take on a weekend shift schedule. If you thrive in a fast-paced environment and enjoy solving complex technical issues, we want to hear from you.
As a Weekend Specialist, you will be the first line of defense for our clients, ensuring minimal downtime and maximum productivity during critical weekend hours. You will work closely with our internal team to maintain our high standards of service delivery.
Why Apply?
- Urgent Hiring: We are filling positions immediately.
- Competitive Pay: Earn between $18.00 and $26.00 per hour based on experience.
- Flexible Benefits: Health, dental, and vision insurance available.
- Growth Opportunities: Clear path to full-time permanent roles.
Responsibilities
- Provide technical troubleshooting and support for hardware and software issues during weekend shifts.
- Respond to incoming support tickets and inquiries via phone, email, and chat with a high degree of professionalism.
- Diagnose and resolve network connectivity problems, printer malfunctions, and operating system errors.
- Document all technical issues, resolutions, and client interactions in the CRM system.
- Collaborate with the weekday support team to escalate complex issues and ensure continuity of care.
- Maintain a clean and organized workstation and ensure all company security protocols are followed.
Qualifications
- Minimum of 1-2 years of experience in IT support, help desk, or customer service.
- Must be available to work weekends (Saturday and Sunday).
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills to interact with non-technical users.
- Ability to prioritize tasks and manage time effectively in a high-pressure environment.
- CompTIA A+ certification is a plus but not required.