Job Description
Are you ready to make an impact this weekend? Apex Systems is urgently seeking a Tech Support Specialist to join our growing team in Colorado Springs, CO. We are looking for a proactive problem-solver who thrives in a fast-paced environment and can deliver exceptional technical support during peak weekend hours.
As a key member of our IT team, you will ensure business continuity by maintaining high service levels for our clients. If you have a knack for troubleshooting and a passion for helping others, we want to hear from you immediately.
Why Join Us?
- Competitive Pay: Earn $45k - $62k depending on experience.
- Weekend Premium: Enjoy premium shift differentials for weekend work.
- Modern Environment: Work with cutting-edge technology and tools.
Apply today to secure your position in this urgent hiring campaign!
Responsibilities
- Diagnose and resolve complex hardware and software issues for end-users.
- Manage and prioritize a high volume of support tickets during weekend shifts.
- Provide remote technical assistance and on-site support as required.
- Document all technical interactions and resolutions in the Service Desk system.
- Collaborate with senior engineers to escalate and resolve critical incidents.
- Conduct basic system maintenance and perform software updates.
Qualifications
- Associate degree in Information Technology or equivalent technical certification (e.g., CompTIA A+).
- Minimum of 2 years of experience in IT Help Desk or Technical Support.
- Must be available to work weekends (Saturday & Sunday).
- Strong knowledge of Windows, macOS, and network protocols.
- Excellent customer service skills with a focus on client satisfaction.