Job Description
We are currently seeking an experienced and dedicated Technical Support Specialist to join our high-performing team in Memphis, TN. This is an urgent hiring position designed for a weekend shift role, offering immediate start opportunities for qualified candidates who are ready to make an impact.
Our weekend operations are critical to maintaining service continuity for our major clients. As a key member of our support team, you will be responsible for ensuring technical stability and delivering exceptional service to our internal and external stakeholders.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware and software issues via phone, email, and remote access tools.
- Manage and resolve a high volume of IT tickets within strict Service Level Agreements (SLAs) during peak weekend hours.
- Document all technical issues, resolutions, and customer interactions accurately in our CRM and ticketing systems.
- Collaborate closely with the on-site engineering team to escalate complex problems and ensure timely resolutions.
- Maintain a professional demeanor and provide world-class customer service to ensure high client satisfaction rates.
- Assist in the setup, configuration, and maintenance of IT equipment for weekend staff.
Qualifications
- High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field is preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service roles.
- Strong problem-solving skills with the ability to think critically and troubleshoot complex issues under pressure.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work rotating weekends (Saturday and Sunday) on a full-time basis.
- Proficiency with Microsoft Office Suite and experience using ticketing systems (e.g., Zendesk, ServiceNow) is highly desirable.