Job Description
We are urgently hiring dedicated professionals for our Weekend Operations Team in Denver, CO. If you are looking for a stable role with competitive pay and flexible weekend hours, this is your opportunity to join a fast-paced, forward-thinking technology company.
As a Weekend Shift Tech Support Specialist, you will be the first point of contact for our clients, ensuring technical issues are resolved efficiently and professionally. We value reliability and customer-centric service, and we are looking for candidates who can deliver excellence even during peak weekend traffic.
Why Join Us?
- Competitive hourly rate ($18 - $24/hr).
- Weekly paychecks.
- Comprehensive training provided.
- Modern office environment in the heart of Denver.
Responsibilities
- Provide top-tier technical support to customers via phone, email, and chat during weekend shifts.
- Diagnose and troubleshoot hardware and software issues for enterprise clients.
- Log all support tickets and interactions accurately in the CRM system.
- Escalate complex technical issues to senior engineering teams when necessary.
- Collaborate with cross-functional teams to improve weekend support processes.
- Maintain a professional and positive demeanor under pressure.
- Update client knowledge bases with common resolution steps.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Previous experience in technical support or customer service (1+ years preferred).
- Strong understanding of Windows, macOS, and basic networking concepts.
- Must be available to work Saturdays and Sundays on a rotating schedule.
- Excellent verbal and written communication skills.
- Ability to troubleshoot problems methodically and calmly.
- Must be authorized to work in the United States.