Job Description
Are you looking for an urgent opportunity to join a dynamic team in Raleigh?
We are currently seeking a highly motivated Technical Support Specialist to join our team on a Weekend Shift. If you thrive in a fast-paced environment and enjoy solving complex technical issues, this is your chance to advance your career immediately.
Why Apply?
- Immediate Start: We are hiring now for urgent placement.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Weekend Flexibility: Enjoy your weekdays free while building your resume.
Don't miss this chance to work with top-tier technology professionals in the heart of North Carolina.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues efficiently during peak weekend hours.
- Manage and escalate complex technical tickets to senior engineering teams.
- Maintain accurate documentation of all incidents and resolutions in the ticketing system.
- Collaborate with cross-functional teams to improve IT service delivery and operational efficiency.
- Ensure 100% uptime support for critical business systems during the weekend shift.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field is a plus).
- Proven experience in technical support, help desk, or customer service.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work weekends (Friday to Sunday) on a rotating schedule.
- Ability to work independently with minimal supervision in a remote or office setting.