Job Description
Join Our Team Today!
We are currently experiencing high growth and are urgently hiring for dedicated professionals to join our weekend operations team in Jacksonville, FL. If you are looking for a flexible schedule with competitive pay and a supportive work environment, we want to hear from you.
Why Join Us?
- Competitive hourly rate of $18.00 - $22.00
- Weekend-only shifts (Saturday & Sunday)
- Modern, remote-first office environment
- Immediate start dates available
Don't miss this opportunity to advance your career in a stable, growing industry. Apply now to secure your position.
Responsibilities
- Manage High-Volume Inquiries: Handle customer service tickets and phone calls efficiently with a focus on resolution and satisfaction.
- Data Entry & Maintenance: Accurately input and update client information into our CRM systems.
- Issue Resolution: Troubleshoot common technical or procedural issues and escalate complex cases to the appropriate leads.
- Report Generation: Compile weekly performance reports and operational metrics for management review.
- Team Collaboration: Communicate effectively with the weekday support team to ensure continuity of service.
- Process Improvement: Identify bottlenecks in the weekend workflow and suggest actionable improvements.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: 1-2 years of experience in customer service or data operations preferred.
- Technical Skills: Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and basic computer troubleshooting.
- Availability: Must be available to work weekends (Saturday and Sunday) on a full-time schedule.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Reliability: Proven track record of punctuality and time management.