Job Description
Are you ready to accelerate your career? Columbus TechWorks is urgently seeking a highly skilled and proactive Weekend IT Support Specialist to join our growing team. We are looking for a technical problem-solver who thrives in a fast-paced environment and enjoys delivering exceptional service to our clients.
In this role, you will be the first line of defense for our weekend operations, ensuring business continuity and user satisfaction. If you are looking for an urgent opportunity with a competitive salary and a culture that values innovation, apply today.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues.
- Manage and resolve IT helpdesk tickets efficiently, adhering to strict Service Level Agreements (SLAs).
- Perform routine maintenance, troubleshooting, and system diagnostics for local and remote users.
- Assist in the deployment, configuration, and setup of new workstations and peripherals.
- Collaborate with the core IT team to implement weekend-specific IT policies and procedures.
- Ensure data security and compliance during all weekend operational activities.
- Document all technical issues and resolutions in the internal ticketing system.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- CompTIA A+ certification is a strong plus.
- 1+ years of experience in IT support, helpdesk, or technical support roles.
- Strong understanding of Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Excellent problem-solving skills and attention to detail.
- Outstanding verbal and written communication skills.
- Must be available to work Saturday and Sunday shifts as required.