Job Description
We are looking for a dedicated Tech Support Specialist to join our high-energy team for our Weekend Shift operations in Denver, CO. Due to our rapid expansion, we are urgently hiring a problem-solver who can ensure our clients have uninterrupted access to our services.
As a key member of our technical team, you will be the first line of defense for our users, ensuring rapid resolution of technical hurdles. If you are available to work weekends and want to join a company that values technical excellence, apply today!
Responsibilities
- Provide elite technical support and troubleshooting for hardware and software issues during weekend shifts.
- Manage and update customer support tickets to ensure 100% case closure.
- Analyze system errors and implement effective, immediate solutions.
- Document all technical interactions and maintain detailed logs.
- Collaborate with the on-site engineering team to prioritize urgent technical issues.
- Ensure a high level of customer satisfaction through clear communication and empathy.
Qualifications
- High School Diploma or equivalent; Associate degree in Information Technology is a plus.
- Minimum of 1-2 years of experience in technical support or helpdesk roles.
- Proficiency in diagnosing issues related to Windows, macOS, and network configurations.
- Must be available to work rotating weekends (Saturday and Sunday).
- Strong verbal and written communication skills in English.
- Ability to work independently with minimal supervision.