Job Description
We are currently seeking a highly skilled Technical Support Specialist to join our elite team in Oklahoma City. Due to rapid expansion, we are offering immediate interviews for our weekend shift program. If you thrive in a fast-paced environment and possess exceptional problem-solving skills, this is your opportunity to advance your career without sacrificing your weekdays.
As part of our premium support division, you will be the first line of defense for enterprise-level clients. We value expertise, clarity, and efficiency above all else.
Responsibilities
- Resolve complex technical issues for enterprise clients via phone and ticketing systems during weekend hours.
- Diagnose and troubleshoot hardware, software, and network connectivity problems.
- Document all technical interactions and resolutions in our CRM database accurately.
- Collaborate with the weekday engineering team to escalate critical bugs and systemic issues.
- Ensure 100% customer satisfaction ratings by providing clear, jargon-free solutions.
- Conduct remote desktop analysis to identify root causes of software failures.
Qualifications
- Minimum of 2 years of experience in IT support, Help Desk, or Technical Customer Service.
- Strong understanding of Windows, Linux, and Mac operating systems.
- Must be available to work every weekend (Saturday and Sunday) for a minimum of 4 hours daily.
- Excellent written and verbal communication skills with a focus on empathy.
- Ability to work independently with minimal supervision.
- High school diploma or equivalent; Associate degree in Computer Science preferred.