Job Description
We are currently looking for a TechNova Technical Support Specialist to join our team in Illinois. This is an urgent hire role for someone ready to start immediately and make a significant impact. If you are passionate about solving complex technical problems and delivering top-tier customer service, we want to hear from you.
At TechNova, we pride ourselves on our innovative culture and our commitment to employee growth. As we scale our operations in the Midwest, we are seeking a dedicated professional to handle a high volume of IT support tickets and ensure our internal systems run smoothly.
Why Apply?
- Immediate start available
- Competitive salary and benefits package
- Hybrid work environment (Chicago, IL)
- Professional development opportunities
Responsibilities
- Diagnose and resolve complex hardware, software, and network issues for internal clients.
- Provide exceptional technical support via phone, email, and ticketing systems.
- Install, configure, and maintain desktop environments, operating systems, and peripherals.
- Collaborate with the IT infrastructure team to troubleshoot server-side issues.
- Document all technical interactions and resolutions in the ticketing system.
- Assist in the deployment of new hardware and software updates across the office.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Proven experience in a Help Desk or Technical Support role (1-3 years preferred).
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and troubleshooting protocols.
- Excellent verbal and written communication skills.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Reliable internet connection and home office setup for hybrid flexibility.