Job Description
We are urgently hiring! Apex Tech Solutions is seeking a highly skilled and motivated Technical Support Specialist to join our growing team in Fresno, California. If you thrive in a fast-paced environment and enjoy solving complex technical puzzles, we want to hear from you immediately.
As a key member of our support team, you will be the first line of defense for our clients, ensuring seamless technology operations. This is a fantastic opportunity for professionals looking for immediate employment with a competitive benefits package.
Why Join Us?
- Immediate Start Date: Don't wait for weeks. Start your career or next chapter today.
- Competitive Compensation: Earn between $55,000 and $75,000 depending on experience.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
- Growth Opportunities: Clear pathways to Senior Engineering and Management roles.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Log all support tickets and interactions in our CRM system with high accuracy.
- Collaborate with the IT infrastructure team to implement long-term solutions.
- Conduct user training sessions to ensure proper software utilization.
- Monitor system performance and proactively address potential outages.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of experience in a Helpdesk or Technical Support role.
- Strong working knowledge of Windows, macOS, and Linux operating systems.
- Proficiency in troubleshooting printers, VPNs, and email clients.
- Excellent written and verbal communication skills.
- Ability to work under pressure and meet strict deadlines.