Job Description
We are currently seeking a Technical Support Specialist to join our dynamic team in Fort Worth, TX. This is an urgent hire position offering an immediate start date for qualified candidates. If you are looking for a fast-paced environment with excellent growth potential, apply today!
Why Apply?
- Immediate Start: Onboarding begins as soon as this week.
- Competitive Pay: Earn $18-$24/hour depending on experience.
- Modern Tools: Work with cutting-edge technology and software.
- Growth Opportunities: Clear path to senior IT roles.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware and software issues.
- Manage and prioritize incoming support tickets in a high-volume call center environment.
- Diagnose complex technical problems and provide step-by-step solutions to end-users.
- Collaborate with the engineering team to document recurring issues and improve system stability.
- Maintain accurate records of all support interactions and resolutions in the CRM system.
- Conduct remote troubleshooting sessions to resolve issues without a site visit when possible.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field is a plus.
- Minimum of 1 year of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows operating systems, Office 365, and troubleshooting protocols.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends as needed.
- Valid driver's license and reliable transportation for occasional on-site visits.