Job Description
Join our dynamic team immediately! TechSolutions Inc. is urgently seeking a Senior IT Support Specialist in Louisville, KY. This critical role requires immediate onboarding to support our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment. Don't miss this opportunity to advance your career in a thriving tech hub!
Responsibilities
- Provide Tier 3 technical support for enterprise systems and network infrastructure
- Lead incident resolution for high-priority outages within SLA requirements
- Deploy and maintain cloud-based solutions (AWS/Azure)
- Develop automation scripts to streamline IT operations
- Train junior staff on troubleshooting methodologies
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on system implementations
Qualifications
- 5+ years of enterprise IT support experience
- CompTIA Security+ and AWS/Azure certifications required
- Expertise in Windows Server, Active Directory, and virtualization
- Strong scripting skills (Python/PowerShell)
- Proven ability to manage critical incidents under pressure
- Bachelor's degree in Computer Science or related field
- Experience with ITIL frameworks and service management