Job Description
We are urgently hiring a dedicated Part-Time Technical Support Specialist to join our growing team in Wichita, KS. If you are seeking immediate employment and want to make an impact, we want to hear from you.
In this role, you will be the first point of contact for technical troubleshooting and customer service. We pride ourselves on our fast-paced environment and offer competitive hourly rates for qualified candidates looking for part-time flexibility.
Why Apply?
- Immediate Start: Onboarding begins as soon as you are hired.
- Flexible Hours: Part-time schedule designed to fit your lifestyle.
- Growth Opportunity: Potential for full-time conversion based on performance.
Responsibilities
- Troubleshoot hardware, software, and network connectivity issues for clients.
- Manage incoming support tickets and provide timely, accurate resolutions.
- Conduct remote diagnostics and assist users with basic technical procedures.
- Document all support interactions and resolutions in the ticketing system.
- Provide exceptional customer service and maintain a professional demeanor under pressure.
- Collaborate with the IT team to improve support processes and documentation.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Strong problem-solving skills with the ability to think critically.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet workspace (if remote).