Job Description
Are you ready to launch your career in the booming tech industry? We are currently conducting an Urgent Hiring Drive for our Austin, TX office. This is a fantastic opportunity for individuals looking to enter the IT field with zero prior experience. We provide comprehensive on-the-job training to help you succeed.
Join a team that values growth, innovation, and employee well-being. If you are a quick learner with a passion for technology, we want to meet you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist users with email setup, password resets, and network connectivity problems.
- Log and track all support tickets in our CRM system with high accuracy.
- Collaborate with senior technicians to learn best practices and advanced troubleshooting techniques.
- Conduct basic hardware maintenance and inventory management.
Qualifications
- High school diploma or GED is required (College students welcome).
- Basic computer literacy and familiarity with operating systems (Windows/macOS).
- Strong desire to learn and improve technical skills.
- Excellent communication skills and a friendly, customer-centric attitude.
- Ability to work in a fast-paced environment.