Job Description
Are you looking for a high-impact role with a competitive night shift premium? Apex Systems is urgently hiring a Night Shift Technical Support Specialist to join our elite IT team in Denver, CO.
We are seeking a detail-oriented troubleshooter to ensure our clients' systems run smoothly 24/7. This is a fantastic opportunity to secure a stable position with immediate start dates for qualified candidates.
Why Choose Us?
- Competitive Pay: $22 - $28/hour based on experience.
- Shift Flexibility: Full-time night shift (10:00 PM - 6:00 AM) with excellent shift differentials.
- Benefits: Medical, dental, vision, and 401(k) eligibility after 90 days.
- Growth: Clear pathways to senior engineering and management roles.
Join the team that keeps Denver’s technology infrastructure running at peak performance. Apply today!
Responsibilities
- Troubleshoot: Diagnose and resolve hardware, software, and network issues for end-users in a 24/7 environment.
- Monitor: Proactively monitor system alerts and perform routine maintenance during the night shift.
- Support: Provide exceptional technical assistance via phone, email, and remote desktop tools.
- Documentation: Maintain accurate records of incidents, resolutions, and tickets in the ServiceNow platform.
- Communication: Liaise with internal teams to escalate complex issues and ensure timely closure.
- Security: Enforce IT security protocols and ensure compliance with company standards.
Qualifications
- Education: High school diploma or GED required; Associate degree in IT or equivalent experience preferred.
- Experience: Minimum 1-2 years of experience in technical support, help desk, or IT operations.
- Availability: Must be available to work full-time night shifts (including weekends and holidays).
- Skills: Proficiency in Windows, Linux, and Microsoft Office Suite.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Soft Skills: Problem-solving mindset and the ability to work independently in a quiet environment.