Job Description
We are urgently hiring a reliable and skilled Night Shift IT Support Specialist to join our dynamic team in Oakland, CA. If you are a problem-solver who thrives in a 24/7 environment and wants to advance your career with a top-tier tech firm, we want to hear from you.
As part of our 24/7 technical operations, you will ensure business continuity by resolving critical technical issues, maintaining infrastructure, and supporting our global workforce during off-hours.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible scheduling with weekend availability.
- Opportunity for rapid career growth in a tech-forward environment.
Responsibilities
- Monitor and troubleshoot network infrastructure, hardware, and software issues in real-time.
- Provide 2nd and 3rd level technical support to internal employees via phone, email, and remote access tools.
- Perform scheduled system maintenance, patching, and security updates during low-traffic hours.
- Document incidents, resolutions, and technical procedures in the ticketing system.
- Collaborate with the Day Shift team to ensure seamless handover of critical issues.
- Ensure compliance with data security and disaster recovery protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Proven experience in IT Help Desk or Technical Support roles.
- Strong knowledge of Windows Server, Active Directory, and networking protocols (TCP/IP).
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, ServiceNow).
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Excellent communication skills and a customer-service oriented mindset.