Job Description
Join Our Elite Night Team – Immediate Openings!
Nexus Global Solutions is urgently hiring a highly motivated Night Shift Customer Support Specialist to join our dynamic team in San Francisco. If you thrive in a fast-paced environment and want to make a real impact on our customer experience during the evening hours, we want to hear from you.
We are looking for individuals who are not just answering tickets but are solving problems and delighting customers. As a critical part of our 24/7 operations, you will ensure our clients receive world-class support when they need it most.
Why Apply?
- Immediate Start: Start your career journey within days.
- Night Shift Differential: Earn up to $28/hour with premium shift pay.
- Growth Opportunities: Clear pathways to Senior Support and Management roles.
- Modern Environment: Work from our state-of-the-art San Francisco office.
Responsibilities
- Provide high-quality technical support and troubleshooting assistance to clients via phone, email, and live chat during the night shift.
- Resolve complex customer inquiries efficiently while maintaining a high satisfaction score (CSAT).
- Document all interactions and technical resolutions accurately in our CRM ticketing system.
- Collaborate with the day-shift team to escalate unresolved issues and ensure seamless service continuity.
- Identify trends in customer issues and suggest process improvements to the support management team.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications
- High school diploma or GED required; Associate’s degree or technical certification is a plus.
- 1+ years of experience in customer support, technical support, or a related field.
- Strong problem-solving skills with the ability to think critically under pressure.
- Must be available to work rotating night shifts (e.g., 6:00 PM – 2:00 AM or 7:00 PM – 3:00 AM).
- Excellent verbal and written communication skills with a professional telephone manner.
- Proficiency with Microsoft Office Suite and basic computer operations.