Job Description
We are currently seeking dedicated and articulate individuals to join our high-performing team in Virginia Beach, VA. Due to immediate business growth, we have an urgent opening for a Night Shift Customer Service Representative. This role is critical in maintaining our high standards of client support and operational excellence.
As a key member of our night operations, you will handle high-volume inquiries with empathy and efficiency. We offer a competitive night shift differential, comprehensive benefits, and a supportive work environment.
Why Join Our Team?
- Premium Night Shift Pay: Earn an additional 15% for working overnight shifts.
- Stability & Growth: Full-time employment with clear pathways for advancement.
- Modern Facility: Access to top-tier amenities and equipment.
Responsibilities
- Manage a high volume of inbound and outbound calls while maintaining a professional demeanor.
- Resolve customer issues and inquiries accurately using CRM software.
- Log detailed customer data and transaction history into internal systems.
- Adhere to all call scripts and quality assurance standards.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services within compliance guidelines.
Qualifications
- High School Diploma or GED is required.
- Previous experience in customer service, call centers, or a related field is preferred.
- Must be available to work 10:00 PM – 6:00 AM shifts, Monday through Friday.
- Proficient in Microsoft Office Suite (Excel, Outlook, Word).
- Strong verbal communication skills and the ability to multitask.
- Must pass a background check and drug screening.