Job Description
We are urgently hiring a dedicated Senior IT Support Specialist to join our growing team in San Antonio. This is a high-impact role requiring immediate availability for our critical weekend operations.
As part of our expansion, we are looking for technical professionals who excel under pressure and can provide top-tier support to our enterprise clients. If you are ready to advance your career with a premium employer, apply today.
Key Highlights:
- Immediate Start: Onboarding available immediately for qualified candidates.
- Weekend Focus: Dedicated weekend shift schedule with competitive overtime.
- Modern Environment: Work with cutting-edge technology in a collaborative setting.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Manage and resolve help desk tickets within established Service Level Agreements (SLAs).
- Perform hardware installations, upgrades, and troubleshooting for end-users.
- Collaborate with the on-call team to resolve critical outages during the weekend.
- Document all technical issues and resolutions accurately in the ticketing system.
- Conduct user training sessions on new software and security protocols.
Qualifications
- Minimum of 2-3 years of experience in IT Support, Help Desk, or Technical Support.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., ServiceNow, JIRA).
- Ability to work rotating weekend shifts (Saturday and Sunday) on-site.
- Excellent problem-solving skills and customer service orientation.
- CompTIA A+ or Network+ certification is preferred.