Job Description
We are urgently hiring a dedicated IT Support Specialist to join our dynamic team in San Antonio, TX. Due to rapid business growth, we need a proactive problem solver to manage our technical infrastructure immediately. This is a fantastic opportunity for a tech professional looking to make an impact in a stable, high-growth environment.
Why Apply?
- Immediate Start: Don't wait for months—join us now.
- Competitive Pay: Attractive salary package with annual performance reviews.
- Modern Environment: Work with cutting-edge technology and a collaborative team culture.
If you are ready for an urgent hiring opportunity that offers career advancement and stability, apply today.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printers, workstations, and network connectivity.
- Manage and deploy new workstations, ensuring proper configuration and security settings.
- Assist in the maintenance and updates of the organization's software inventory and operating systems.
- Document all technical issues and resolutions in the ticketing system for future reference.
- Collaborate with the network administration team to ensure system uptime and reliability.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or technical support roles.
- CompTIA A+ Certification is strongly preferred but not required.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Excellent troubleshooting skills with a customer-centric approach.
- Ability to lift and move IT equipment (up to 50 lbs) when necessary.
- High school diploma or equivalent; Associate degree in IT or related field is a plus.