Job Description
Are you a problem-solver ready for an immediate start? Apex Digital Solutions is urgently hiring an IT Support Specialist to join our team in Baltimore, MD.
We are seeking a skilled professional to manage our internal technical infrastructure and provide exceptional support to our growing workforce. This is a fantastic opportunity to join a dynamic company with a culture that values innovation and teamwork.
Why Apply?
- Immediate start available.
- Competitive salary and comprehensive benefits package.
- Opportunities for career advancement within a rapidly expanding company.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and network issues.
- Configure and deploy workstations, printers, and mobile devices.
- Monitor system performance and perform preventative maintenance.
- Assist in the implementation of IT security policies and procedures.
- Document technical issues, solutions, and standard operating procedures.
- Collaborate with upper management to upgrade systems and improve service.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities.