Job Description
We are hiring immediately for a skilled IT Support Specialist to join our growing team in Fresno, CA. If you are passionate about technology and thrive in a fast-paced environment, we want to hear from you. This is a high-impact role where you will be the technical backbone of our daily operations.
At Apex Tech Solutions, we believe in empowering our team with the tools they need to succeed. We offer a competitive benefits package, including health insurance, paid time off, and a collaborative culture that values innovation and excellence. Apply today to start your career with us!
Responsibilities
- Provide exceptional tier 1 and tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues with speed and accuracy.
- Manage and maintain IT asset inventory, ensuring accurate tracking of all equipment.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Document all technical tickets and resolutions in our ticketing system to ensure continuity.
- Collaborate with senior IT staff to implement new technology solutions and security protocols.
- Conduct regular system updates and patch management to ensure system integrity.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- 1-3 years of professional experience in IT support, help desk, or technical support roles.
- Strong working knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Strong verbal and written communication skills.
- Ability to lift and carry IT equipment (up to 50 lbs) as needed.
- Must be available to start work immediately.