Job Description
We are looking for talented professionals to join our team immediately.
Apex Digital Solutions is experiencing rapid growth and is hiring urgently for a Technical Support Specialist in Tucson, AZ. If you are looking for a role with immediate start dates and a chance to make an impact, we want to hear from you.
In this role, you will be the first point of contact for our clients, ensuring seamless technical operations and exceptional customer service.
Why Join Us?
- Immediate Onboarding: Start working within 48 hours.
- Competitive Pay: $55k - $75k DOE.
- Full Benefits Package: Health, dental, vision, and 401(k).
- Growth Opportunities: Clear path to Senior and Management roles.
Don't miss this opportunity to advance your career in a dynamic environment. Apply today!
Responsibilities
- Diagnose and troubleshoot hardware, software, and network issues for clients.
- Provide remote and on-site technical support via phone, chat, and email.
- Document all technical issues and resolutions in our ticketing system.
- Collaborate with the IT engineering team to implement long-term solutions.
- Maintain high customer satisfaction scores through clear communication.
- Conduct training sessions for new software deployments.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in technical support or customer service.
- Strong knowledge of Microsoft Windows, Office Suite, and troubleshooting protocols.
- Excellent verbal and written communication skills.
- Ability to work effectively under pressure and meet tight deadlines.
- Reliable internet connection and home office setup (if remote).