Job Description
Are you looking for an urgent career opportunity?
We are a leading technology firm based in Portland, Oregon, and we are currently hiring immediately for Entry Level Technical Support positions. If you are a motivated self-starter with a passion for problem-solving, we want you to join our rapidly growing team.
About the Role:
In this role, you will serve as the first point of contact for our clients, providing exceptional service and technical assistance. We offer comprehensive paid training and a clear pathway for advancement, making this the perfect role for recent graduates or those looking to switch careers.
Why Choose Us?
- Urgent Need: Hiring immediately for the right candidates.
- No Experience Required: We train you from the ground up.
- Competitive Pay: Earn $18-$24/hour with performance bonuses.
Responsibilities
- Respond to high-volume customer inquiries via phone, email, and chat with professionalism and empathy.
- Diagnose and troubleshoot basic software and hardware issues for end-users.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with senior team members to resolve complex technical escalations.
- Stay up-to-date with product updates and provide accurate information to customers.
- Contribute to team meetings and process improvement initiatives.
Qualifications
- High school diploma or equivalent required (Bachelor’s degree preferred but not mandatory).
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Strong written and verbal communication skills.
- A reliable internet connection and a quiet workspace.
- A positive attitude and a willingness to learn new technologies quickly.