Job Description
Urgent Hiring Opportunity in San Antonio, TX!
TechNova Solutions is looking for ambitious Entry Level Technical Support Associates to join our growing team. If you are ready to kickstart your career in the IT industry and want to work in a fast-paced, supportive environment, we want to hear from you.
We do not require prior experience—just a willingness to learn and a passion for technology. We provide comprehensive on-the-job training to help you master the skills needed to succeed.
Why join us?
- Competitive hourly pay starting at $18.00.
- Full-time hours with comprehensive benefits package.
- Career growth opportunities into Senior IT roles.
- Modern office environment in the heart of San Antonio.
Responsibilities
- Provide first-level technical support and troubleshooting assistance to customers via phone and email.
- Diagnose and resolve basic hardware and software issues, including printer setups and application errors.
- Maintain accurate and up-to-date records of customer interactions and technical issues in our ticketing system.
- Collaborate with senior technicians to escalate complex issues and learn advanced troubleshooting methodologies.
- Assist in the deployment and configuration of new workstations and mobile devices for employees.
- Communicate technical concepts clearly to non-technical users in a friendly and professional manner.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science or IT is a plus.
- Basic computer literacy (Windows operating system, internet navigation, email).
- Strong customer service skills with the ability to remain calm under pressure.
- Excellent written and verbal communication skills.
- Willingness to work flexible hours, including occasional evening shifts.
- Reliable internet connection and home office setup (if applicable for remote support roles).