Job Description
Are you looking for a new career opportunity in Charlotte? We are urgently hiring Entry-Level Customer Service Representatives. No prior experience is required! We provide comprehensive training and a supportive environment to help you succeed.
Join a dynamic team where your potential matters more than your resume. We are looking for motivated individuals ready to start immediately.
Responsibilities
- Handle incoming customer inquiries via phone and email in a professional and courteous manner.
- Resolve customer issues and complaints efficiently while maintaining a positive customer experience.
- Follow standard operating procedures and call scripts to ensure consistency.
- Accurately document customer interactions and account information in our CRM system.
- Collaborate with team members to ensure smooth daily operations.
- Participate in ongoing training sessions to improve product knowledge and service skills.
Qualifications
- High school diploma or GED equivalent (or currently pursuing).
- Must be 18 years of age or older.
- Reliable high-speed internet connection and a quiet workspace.
- Strong communication skills and the ability to speak clearly.
- Basic computer proficiency and typing skills.
- Ability to work flexible hours, including evenings and weekends.