Job Description
We are looking for motivated individuals to join our team in Oklahoma City, OK. MetroConnect Support Services is currently experiencing explosive growth and has immediate openings for Customer Support Associates.
This is an urgent hiring opportunity designed for individuals seeking to start a career in client services with no prior experience required. We believe in potential over pedigree. If you have a great attitude and a willingness to learn, we will provide the training and tools you need to succeed.
Why Join Us?
- Immediate Start: Begin your career within days of application.
- No Experience Needed: Comprehensive paid training provided on-site.
- Competitive Pay: Earn between $16.00 and $20.00 per hour based on performance.
- Growth Opportunities: Clear pathways to team leadership and management roles.
Responsibilities
- Handle inbound and outbound customer inquiries with a focus on resolving issues efficiently.
- Provide accurate information regarding products and services to new and existing clients.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the support team to troubleshoot complex customer issues.
- Participate in daily morning huddles and training workshops to improve service metrics.
- Maintain a professional and positive demeanor while managing high call volumes.
Qualifications
- High school diploma or GED is required.
- Must be at least 18 years of age.
- Basic computer skills and typing proficiency (30 WPM).
- Strong verbal communication and active listening skills.
- Reliable transportation is required for on-site shifts.
- Ability to work flexible shifts, including evenings and weekends.