Job Description
Join our dynamic team immediately! NexusTech Solutions is urgently hiring entry-level IT Support Specialists to power our growing client base in Chicago. This is your chance to launch a rewarding career in technology with comprehensive training and mentorship.
We offer competitive compensation, full benefits, and a collaborative environment where your skills will make an impact. If you're a tech-savvy problem-solver ready to grow with us, apply today!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts and permissions in Active Directory
- Document technical issues and solutions in our ticketing system
- Assist with network administration tasks including VPN setup and Wi-Fi optimization
- Collaborate with senior engineers on complex system deployments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to lift 30 lbs for equipment handling
- Valid Illinois driver's license for occasional client site visits