Job Description
Immediate Opportunity in Tucson, AZ! Join our dynamic team as a Customer Service Representative and start working within 48 hours. We're seeking motivated individuals to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Don't miss this chance to launch or advance your career with a forward-thinking company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet daily performance metrics and KPIs
- Identify opportunities for process improvements
- Assist with training new team members
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Positive attitude and strong work ethic
- Availability for flexible shifts including weekends
- Background check and drug screen required