Job Description
Join our dynamic team immediately at Indianapolis Business Solutions! We're seeking a passionate Customer Service Representative to deliver exceptional client experiences in our fast-paced downtown office. This urgent role requires immediate availability and offers competitive benefits including health insurance and 401(k) matching. If you thrive in high-energy environments and want to make an immediate impact, apply today!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and service issues with first-call resolution focus
- Document interactions in CRM system with 99% accuracy
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Train on proprietary software within first week
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent required
- Proficiency in Microsoft Office and CRM systems
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Indianapolis residency required for immediate start
- QuickBooks knowledge preferred