Job Description
Join our dynamic team immediately at Apex Solutions Group in San Antonio! We're seeking a passionate Customer Service Representative to deliver exceptional client experiences. This urgent, immediate-hire position offers competitive pay, comprehensive benefits, and rapid onboarding. If you thrive in fast-paced environments and possess outstanding communication skills, apply today and start your career with us tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and problem-solving skills
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to address complex concerns
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to continuous improvement of service protocols
Qualifications
- Minimum 1 year customer service experience in a high-volume setting
- Exceptional verbal/written communication skills in English
- Proficient with CRM software (Salesforce experience preferred)
- Ability to multitask in fast-paced, high-stress environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree a plus)
- Available for immediate start and flexible scheduling