Job Description
Join our dynamic team immediately! We're seeking a passionate Customer Service Representative to handle high-volume inquiries and deliver exceptional client experiences. This urgent opening requires immediate availability for onboarding. If you thrive in fast-paced environments and excel at problem-solving, apply now to start your career with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 5-minute SLAs
- Process orders, returns, and payment adjustments with 99% accuracy
- Document all interactions using Salesforce CRM and Zendesk systems
- Collaborate with sales and logistics teams to resolve complex issues
- Meet/exceed monthly KPIs for CSAT (target: 95%) and resolution rates
- Participate in daily huddles and weekly performance reviews
Qualifications
- Minimum 1 year customer service experience in B2B environment
- Proficient in CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask across 3+ channels simultaneously
- Available for flexible shifts (including weekends)
- High school diploma required; associate's degree preferred
- Pass background check and drug screening immediately