Job Description
Immediate Hire Opportunity in Atlanta, GA! Atlanta Tech Solutions is seeking a dynamic Customer Service Representative to join our growing team immediately. This urgent opening requires someone who can start within 48 hours and deliver exceptional client experiences in our fast-paced tech environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Update CRM systems with accurate customer interaction records
- Collaborate with technical teams to escalate complex issues
- Maintain 95% customer satisfaction score
- Process orders and manage billing inquiries
- Participate in weekly training sessions for product updates
Qualifications
- Minimum 2 years customer service experience
- Proficient in Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving abilities under pressure
- High school diploma or equivalent (college preferred)
- Must pass background check and drug screen immediately
- Valid driver's license required