Job Description
Join our dynamic team immediately! Nashville Solutions Group is seeking a dedicated Customer Service Representative to join our growing team in the heart of Nashville. This urgent opening offers immediate start for qualified candidates who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and the opportunity to make an impact right away. Apply today – positions fill quickly!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and complaints through multiple channels (phone, email, chat)
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with sales and support teams to ensure seamless customer experiences
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years of customer service experience in high-volume environments
- Exceptional communication skills with clear, articulate speech
- Proficient in CRM software (Salesforce experience preferred)
- Ability to multitask and prioritize in fast-paced settings
- High school diploma or equivalent; associate's degree a plus
- Availability to work flexible shifts including evenings/weekends
- Strong problem-solving skills with a solutions-oriented mindset