Job Description
Join our dynamic team immediately! Denver Tech Solutions is seeking a passionate Customer Service Representative to deliver exceptional client experiences. This urgent opening offers immediate start date for qualified candidates who thrive in fast-paced environments. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in Denver's thriving tech sector. Apply today to become part of our award-winning service culture!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex technical issues and escalate when necessary
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve product concerns
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in tech/SAAS industry
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional problem-solving and communication skills
- Ability to multitask in high-pressure situations
- Professional demeanor and empathetic approach
- High school diploma or equivalent; degree preferred