Job Description
Immediate Start - No Delays! Join our dynamic team at Miami Solutions Group and make an instant impact. We're urgently seeking passionate individuals to deliver exceptional customer experiences in our fast-paced Miami headquarters. This is your chance to jumpstart your career with a company that values growth, innovation, and community. Apply today and start tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency while maintaining SLAs
- Update and maintain accurate customer records in Salesforce CRM
- Collaborate with cross-functional teams to escalate unresolved cases
- Identify upsell opportunities to drive revenue growth
- Participate in daily performance reviews and improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 2 years customer service experience in a B2C environment
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional communication skills in English and Spanish
- Proven ability to thrive in high-pressure, fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Available for immediate onboarding (no background delays)