Job Description
Join our dynamic team in Mesa, AZ for an immediate full-time opportunity! Mesa Connect Solutions is urgently seeking a passionate Customer Service Representative to join our growing team. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for candidates ready to start immediately and make an impact in our fast-paced operations.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing issues and process orders efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical team for complex problem resolution
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing product training sessions
- Support weekend rotational coverage as needed
Qualifications
- Minimum 2 years customer service experience
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure environments
- High school diploma or equivalent required
- Must pass background check and drug screening
- Available to start within 48 hours of offer
- Spanish bilingual preferred but not required