Job Description
Are you looking for a high-impact role with immediate availability? Apex Support Systems is currently seeking a detail-oriented Technical Support Specialist to join our dynamic team in Chicago, IL.
We are offering a competitive hourly rate and a schedule that fits your life. If you are ready to start this week and thrive in a fast-paced weekend environment, we want to hear from you.
Why Join Us?
- Immediate Start: Onboard and begin contributing this week.
- Weekend Premium: Competitive pay for weekend availability.
- Modern Tech Stack: Work with the latest tools and technologies.
Don't miss this opportunity to advance your career in a stable, growing organization.
Responsibilities
- Provide expert technical troubleshooting for hardware, software, and network issues.
- Manage and prioritize incoming support tickets via our CRM system.
- Document solutions and maintain a comprehensive knowledge base.
- Collaborate with engineering teams to resolve complex technical bugs.
- Ensure high customer satisfaction ratings during weekend operations.
- Conduct routine system checks and performance monitoring.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- Proven experience in a help desk or technical support role.
- Strong knowledge of Windows, macOS, and common office software.
- Must be available to work weekend shifts (Saturday and Sunday).
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.