Job Description
Are you a dedicated problem-solver ready to make an impact on a high-performing team? TechFlow Solutions is urgently hiring for a Technical Support Specialist to join our Seattle-based weekend operations. This is a fantastic opportunity for tech enthusiasts seeking a stable, lucrative role with a modern work culture.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Work-Life Balance: Enjoy your weekdays off while maintaining a full-time schedule.
- Modern Environment: Work in the heart of Seattle with state-of-the-art infrastructure.
We are looking for individuals who thrive in fast-paced environments and possess a knack for troubleshooting complex technical issues. If you are ready to advance your career in a role that matters, apply today.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network issues within ticket SLA guidelines.
- Maintain accurate documentation of all incidents, resolutions, and known errors.
- Perform routine system maintenance and software updates during off-peak hours.
- Collaborate with the engineering team to escalate and resolve complex technical escalations.
- Conduct remote training sessions for users regarding new software deployments.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Minimum of 1-2 years of experience in technical support or help desk environments.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently during the weekend shift with minimal supervision.
- Flexibility to adapt to changing priorities and urgent issue resolution.