Job Description
Are you ready to accelerate your career?
Apex Tech Solutions is urgently hiring a Technical Support Specialist in Oakland, CA. We offer a competitive salary, weekly paychecks, and a dynamic work environment.
Join a team where your skills make a difference. We are looking for problem solvers who thrive in a fast-paced setting.
Responsibilities
- Provide tier-1 and tier-2 technical support to customers via phone and email.
- Troubleshoot hardware and software issues to ensure minimal downtime.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the IT department to resolve complex network issues.
- Conduct basic system maintenance and updates.
- Assist in the onboarding of new software tools for team members.
Qualifications
- High school diploma or GED equivalent; Associate degree preferred.
- 1-2 years of experience in IT support or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Problem-solving mindset with a focus on customer satisfaction.